Shipping policy

Thank you for shopping at Fortress Edge! We are committed to delivering your pet products in a timely and reliable manner. Please read our shipping policy for more details.

1. Shipping Methods

We offer the following shipping methods for all orders within the USA:

Standard Shipping – Delivery within 5–7 business days.

Expedited Shipping – Delivery within 2–3 business days.

Overnight Shipping – Next-day delivery (available for select products and locations).

2. Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery location. You can view the shipping charges during checkout.

Free Standard Shipping All over USA.

Expedited and Overnight Shipping: Prices vary depending on location and order weight.

3. Processing Time

Orders are processed and shipped within 2–5 business days from the time of purchase.

Orders placed after 3:00 PM EST or on weekends and holidays will be processed the next business day.

4. Shipping Restrictions

We currently only ship within the United States (including Hawaii, Alaska, and U.S. Territories).

Some oversized products may have additional shipping charges or may be excluded from expedited shipping options.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order on our website or through the carrier’s site.

6. Missing or Damaged Items

If your order is missing or damaged, please contact us within 7 days of delivery.

We’ll assist with filing a claim with the carrier and send you a replacement or refund depending on the situation.

7. International Shipping

Currently, we do not offer international shipping. We only ship within the USA.

8. Customer Service

For any questions regarding shipping, please contact our customer service team at buy@fortress-edge.com or call us at +1 (737) 437-0697. We are here to assist you!